FAQs

Find answers to common questions about ZHEFAN JEWELRY’s products, materials, and services. Learn how our craftsmanship in 925 silver and brass, backed by two decades of expertise, ensures quality and satisfaction. Explore our FAQs to support your brand’s growth with Zhefan Jewelry.

FAQs
Can we visit your factory?

Yes, pls contact seller to arrange meeting, we will pick you up to our factory.

Do you attend any jewelry fairs?

Yes, we participate in Hong Kong Jewelry Fair and Canton Fair twice a year, please contact the seller for the latest invitation.

What is the material of the jewelry?

Most of the jewelry is made of 925 sterling silver, brass or 316 stainless steel or custom material,which can cover different procurement demand.

Can I get a sample?

Yes,welcome to choose our sample to test and check quality.Please give me your address and number then send you payment list.

Do you do customer design?

Do you do customer design? Yes,we are good at this way.Most of our customer do their customize.And we have cooperate with them when they are new brand, but now they become the top sell on Amazon, more than 32,000 five star comment.

Can you engrave my logo on the jewelry ?Do you supply OEM/ODM service?

Yes. Custom logo and OEM/ODM are both accepted. Our factory specializes in jewelry manufacturing for 27 years.We can produce jewelry by your sample, design, pictures, even by an idea.Please feel free to contact us for more details. Custom order process:Inquiry-Confirm products details-Pay mold fee -Confirm CAD draft-Quote-Initial payment-Produce mold&sample-Confirm Sample-Mass production-Balance payment-Shipment-Track shipment-delivery.

Can I have your product catalog?

Yes, please leave us a message what style jewelry catalog you need.

Can I see your product test report?

Of course.Our product throught standar test like SGS.We test in many ways of product.

How long does it take for the product to fade?

The normal electroplating quality color retention time of our products is 5 times longer than the market, and the thicker electroplating can retain color for three years.

What’s the shipment method?How long does it take for delivery?

Our product distributed to all over the world. Shipped by DHL/Fedex/ TNT/UPS takes 3-7 days,Epacket takes 7-15 days, China Post takes 15-30 days.

What’s the lead time? .

We could arrange shipment for you within 48 hours if you order models in stock. For bulk order, it

takes 10-25 days for production depending on order quantity and styles.

Do you offer after-sales warranty service?

Yes, we will refund or resend products if fading, stone falling off and other quality problems found in 1 month receipt of goods.Furthermore, we offer 1 year after-sales warranty service, but you need pay the shipping charge.

Products
How can we guarantee quality?

Always a pre-production sample before mass production;

Always final Inspection before shipment;

What can you buy from us?

Rings, Necklace, Earrings, Bracelet, Pendant, Anklet, Brooch, Jewelry.

How long will the plating color last?

Generally 6 month for Water Plated color , 1 - 2 years for vacuum plated color if in proper wearing.

What services can we provide?

Accepted Delivery Terms: FOB, CIF, EXW, Express Delivery;

Accepted Payment Currency: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, CHF;

Accepted Payment Type: T/T, L/C, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow; 

Language Spoken: English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian.

What's themonthly production capacity?

600,000 pcs per month.

What's the packaging of your jewelry?

Normally we use OPP bag, bubble bag and paper box to pack the goods,custom packaging is acceptable as well.

What is the material of the jewelry?

Most of the jewelry is made of 925 sterling silver, brass or 316 stainless steel or custom material,which can cover different procurement demand.

Do you offer free sample for quality check?

Sample order is welcome, but sample fee need to be paid. It will be deducted when you place an bulk order.

What is your minimum order quantity?

We offer low MOQ from 2 to 30 depending on models. Send your favor model to get details from Trade Manager.

Can you engrave my logo on the jewelry ?Do you supply OEM/ODM service?

Yes. Custom logo and OEM/ODM are both accepted.Our factory specializes in jewelry manufacturing for 25 years.We can produce jewelry by your sample, design, pictures, even by an idea.Please feel free to contact us for more details. Custom order process: Inquiry-Confirm products details-Pay mold fee -Confirm CAD draft-Quote-Initial payment-Produce mold & sample-Confirm Sample-Mass production-Balance payment-Shipment-Track shipment-delivery.

What’s the shipment method? How long does it take for delivery?

Our product distributed to all over the world. Shipped by DHL / Fedex / TNT / UPS takes 3-7 days, Epacket takes 7-15 days, China Post takes 15-30 days.

What’s the lead time?

We could arrange shipment for you within 48 hours if you order models in stock. For bulk order, it takes 10-25 days for production depending on order quantity and styles.

What is the payment method?

Our payment method are Alibaba Trade Assurance(MasterCard, visa, e-Checking, PAYLATER, T/T),T/T, PayPal,Western Union.

Do you offer after-sales warranty service?

Yes, we will refund or resend products if fading, stone falling off and other quality problems found in 1 month receipt of goods. Furthermore, we offer 1 year after-sales warranty service, but you need pay the shipping charge.

Get in Touch with us

We provide personalized jewelry customization services for clients worldwide.

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